Thank you for shopping at Molla Toy – where every toy brings joy! Your satisfaction means everything to us. If you’re not fully happy with your purchase, we’re here to help with an easy and transparent return and refund process.
1. Return Eligibility
You may request a return within 2 days of delivery. To qualify:
- The item must be unused, in its original packaging, and in the same condition as received.
- Items that cannot be returned include:
- Perishable goods
- Used or unsealed intimate toys
- Personalized/customized items
2. How to Return an Item
To initiate a return:
- Contact our customer support within 2 days of receiving your order.
- Share your order number, the item name, and the reason for the return.
- Our team will guide you through the process and provide the return address and instructions.
- Pack the item securely and ship it back using a trusted courier with tracking.
- Please note: Return shipping costs are covered by the customer unless the return is due to our error or a defective item.
3. Refund Process
Once we receive your returned item and confirm that it meets our return criteria, we’ll process your refund to the original payment method used. Please allow a few business days for the refund to reflect in your account.
4. Non-Refundable Items
Some items are not eligible for return or refund. These include:
- Gift cards or vouchers
- Digital/downloadable content
- Sale or clearance items
- Items marked as non-returnable at the time of purchase
5. Damaged or Defective Products
Did your toy arrive damaged or not working properly? We’re truly sorry! Please reach out to our support team right away. We’ll arrange a replacement or a full refund, including shipping charges if it was our fault.
6. Need Help?
Our friendly customer support team is here to help!
Get in touch via:
- Our Contact Page
- Email: support@mollatoy.com
- Phone: [Add your phone number here]
Business Hours: [Add your business hours]